❓ Frequently Asked Questions
Frequently Asked Questions
What’s inside each crate?
Each month’s crate includes a custom-themed bong and matching pipe, plus a bowl + quartz banger, dab tool, rolling papers, hemp wraps, Clipper lighter, mesh screens, stickers, and a collector’s insert. Every crate has $120+ in value.
How much does it cost?
- Subscribe & Save: $59/month (40% off retail)
- One-Time Crate: $99 (perfect for gifts or trying it once)
When will my crate ship?
- New subscribers & one-time buyers: Your first crate ships within 1–2 business days of ordering.
- Ongoing subscribers: After your first box, all future crates are billed on the 1st of the month and shipped within the first 1–2 business days of that month.
Can I cancel my subscription?
Yes — you can cancel anytime directly from your account portal. No hidden fees.
Do you offer free shipping?
Yes — every crate ships with free U.S. economy shipping (2–5 business days). Need it faster? Upgrade to Express for +$5 (1–3 business days).
What if my glass arrives broken?
We include a broken-glass guarantee. Send us a photo of the damage within 7 days of delivery, and we’ll send a replacement piece.
Is Cloud Crate Club 18+ only?
Yes. All products are intended for adults 18+ (21+ where required by law).
Are themes different each month?
Yes! Every month brings a brand-new exclusive theme, with unique glass pieces and accessories you won’t find in previous crates.
Do you ship internationally?
Currently, we ship only within the United States.